www.wivido.com

Order & Delivery

1. How long does delivery take?
Normally, your order will be delivered within 2-7 business days after the order is placed. During peak periods, it may take up to 14 days.

2. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number.

3. Can I change or cancel my order?
Unfortunately, we cannot change or cancel an order once it has been shipped. Please contact customer service immediately if you wish to make changes before it ships.

Products

1. Are your products tested on animals?
No, all our products are cruelty-free and not tested on animals.

2. How do I know which product suits my skin/hair type?
Each product on our site has information about skin or hair type, as well as ingredients and uses. If you have questions, you can always contact our customer service for a personal recommendation.

3. Are your skincare products hypoallergenic?
We always recommend reading the ingredient list carefully. People with sensitive skin should test the product on a small area first.

4. How often should I use the products?
This varies depending on the product. We have included recommended usage in each product description. For example: serums are often used daily, while masks can be used 1-2 times a week.

5. Can I combine different products?
Yes! We often provide tips on combinations for the best results in the product description.

6. Are your products vegan?
Many of our products are vegan. Check the ingredient list on the product page.

7. How do I know if the product is effective?
We use carefully selected ingredients with documented results. Read the product description and customer reviews for more information.

8. Are there fragrance-free options?
Yes, we have several fragrance-free products for sensitive skin and scalp.

Tips & Advice

1. How should I store the products?
Store in a cool, dry place and avoid direct sunlight.

2. How long do products last after opening?
Most products have a symbol with an "open jar" icon indicating shelf life in months (e.g., 6M, 12M).

3. Are there tips for sensitive skin or scalp?
Yes, we recommend mild products without perfume, sulfates, and harsh chemicals. Contact customer service for personal advice.

4. Can I get a personal recommendation?
Absolutely! Contact our customer service via email or chat with information about your skin or hair type, and we will help you find the right products.

Payment

1. What payment methods do you accept?
We accept card payments (Visa, Mastercard, American Express), and Klarna (installment payment or invoice).

2. Is it safe to shop with you?
Yes! All payments are made via encrypted and secure payment solutions. Your data is never stored with us.

Returns & Right of Withdrawal

1. Can I cancel my purchase?
Yes, you have a 14-day right of withdrawal from the day you receive the item. The product must be returned in its unopened packaging and must not have been used or opened. Special sealing rules apply to certain beauty products.

2. How do I make a return?
Contact our customer service to receive a return form and instructions.

3. When will I get my money back?
Refunds are made within 7 business days after we have received and inspected the product.